Support

You can take advantage of our fast support with SLAs, enlightening consulting & empowering trainings.

Customers with Professional Service contract get access to our dedicated support system and can report issues via phone.

You can reach us at mesh@gentics.com for more details.

We apply Semantic Versioning to our releases.

Given a version number MAJOR.MINOR.PATCH:

We use the rolling release model and thus release new features in regular one month intervals.

Bugfix and security patches will be included in patch level releases. We plan to support these releases for one year after a major release.

Fixes and minor updates will currently be published in a one to two week interval.

You can chat with us via our gitter channel or create Stackoverflow questions.

Issues can be reported via Github.

We are currently no longer supporting releases below version 0.22.0.

Manually build versions (e.g. SNAPSHOT builds) or patches versions are not supported.